Installation, training, warranty routes and spare parts should be clear before an order is agreed.
Confirm the warranty provider, period, covered parts, exclusions and claim evidence. Ask who pays shipping, labour or travel for a claim.
Agree responsibility for installation, commissioning and training, including any separate fees. Check local power, water, drainage, foundations and safety requirements.
Check packages and quantities, photograph any damage and keep packing lists and delivery records. Raise discrepancies promptly using the timeframe in your order terms.
Arrange competent installation and retain the manuals, serial numbers and commissioning record. Do not operate damaged equipment.
Contact the team with your enquiry / order reference, machine model, serial number, fault description and clear photographs or video.
For spares, provide the part number, dimensions and model compatibility. Support and parts availability depend on the supplier and order agreement; local technicians or stocked spares are not assumed.
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